Clemap is firmly committed to protecting your privacy in legality, transparency and good faith. All data we collect, either directly from individual customers or from our utility partners, are used in order to help provide the best service we are able to provide and in order to fulfill our goal of helping customers become intelligent energy consumers. Only authorized employees on a need-to-know basis have access to any information collected from individual customers. Fully anonymized customer data may be used to support better service to our customers. We constantly review our systems and data to ensure the best possible service to our customers. We are, however, not liable for any damage caused by theft of data due to actions outside the control of Clemap, its employees and its affiliates.
Client records are regarded as confidential and therefore will not be divulged to any third party, other than our affiliates or partners. Clients own their data and have the right to request sight of, and copies of, any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. If a future use for customer data comes into question, the customer must first be informed by Clemap and the customer must give written approval. The opt-in must be explicit and voluntary.
Relationship with Your Energy Provider
In case of collaboration with your electricity provider, your energy usage information may be shared under strict confidentiality restrictions. The personal information you provide through Clemap, or your utility branded or co-branded portal, such as email address, home appliance and demographic information, may be shared between your energy provider and us and will not be shared with any third-party without your explicit consent.
Clemap uses email outreach to keep potential customers and stakeholders informed of industry trends, product updates, upcoming events, Clemap news, and other select content. Email addresses are collected through multiple sources, including forms filled on our website, trade show attendance, communication with our team, public records, and webinar attendance. Clemap collects this information in order to communicate with you effectively and respond to your requests. We strive to provide relevant and interesting content. In order to do this, we need to process information about you, and therefore do so on the basis of legitimate interest.